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Retail Customer Service - Construction or Supply in Fremont, CA at Cornerstone Staffing Solutions

Date Posted: 11/5/2018

Job Snapshot

Job Description

Customer Service Representative

Do you have Customer Service experience within the following industries/disciplines? Environmental Safety, Emergency Response, Cleaning and Surface Preparation products and solutions. If you do, Cornerstone Staffing Solutions is currently looking for a full time Customer Service Representative to provide efficient customer service for all customers both internal and external by utilizing excellent, in-depth knowledge of company products and programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Retail environment, greets walk-in customers and answers questions clearly and competently.
  • Learns and teaches customers about products; assisting sales in the showroom.
  • Stocks shelves in showroom and stockroom.
  • Notifies customers by phone about upcoming specials and events.
  • Maintains a clean, professional, and inviting atmosphere and showroom.
  • Interacts with customers and fellow CSR’s via telephone, email and face-to-face while exercising patience and demonstrating professionalism.
  • Drafts necessary quotes and documents, as requested by the customer or sales reps in a timely manner.
  • Computes price, discount and shipping charges as required.
  • Promptly process orders error free, with specific attention to credit information.
  • Maintains and follows up on all orders, deliveries, quotes and past due accounts.
  • Documents and investigate customer complaints.
  • Assists with coordinating/set up/cleanup of educational classes.

Job Requirements

Qualifications

  • High school diploma or equivalent.
  • Must have valid driver’s license and own dependable transportation.
  • Minimum of 2 years of customer service experience is preferred.
  • Strong knowledge of customer services ethics, principles and procedures.
  • Ability to multitask and work well in a fast paced environment.
  • Proficient in administrative and documentation procedures.
  • Competent with working on a computer; must be familiar with MS Suite.
  • Strong communication skills: written and verbal.
  • Bilingual Spanish is a plus
  • High level of organizational skills with great attention to detail.
  • Regular business hours: Monday thru Friday - 8am – 5pm

Job Type: Full-time

Experience:

  • Customer Service: 2 years (Required)

License:

  • Driver's License (Required)

EOE

Interested candidates are encouraged to connect with a Cornerstone Staffing Solutions Representative today by calling (925)484-0266. Or apply online directly at www.cssitalent.com

Keywords: Customer Service, Construction, Supply Clerk, Inventory Clerk, Environmental Safety