This site uses cookies. To find out more, see our Cookies Policy

Deskside Technician in Gloucester, MA at RightStone

Date Posted: 10/31/2018

Job Snapshot

Job Description

Looking for Deskside Technicians CONTRACT TO HIRE POSITION!

Job Requirements

• Install hardware and peripheral components like disk drives, printers, keyboards and monitors. 
• Load software packages such as networking components, operating systems and office applications. 
• Customize and adapt current programs to satisfy Applied users’ needs. 
• Coordinate with network services and information systems groups. 
• Update on status to manager and users through voice mail, email and in-person communication. 
• Connect users to networks and train on facilities and applications. 
• Install, repair and conduct preventive maintenance of personal computer by providing technical support. 
• Troubleshoot software and hardware failures and determine network problems. 
• Diagnose and resolve incidents using documented procedures to perform responsibilities. 
• Workaround if incident cannot be resolved. 
• Configure PCs and laptops, problem ticket resolutions and track problems using Service Now system. 
• Integrate and test activities by migrating applications from development to operational environment. 
• Troubleshoot through phone hardware and software and engage technical resources to resolve. 
• Determine and research user questions and isolate and resolve information systems problems. 
• Receive and prioritize issues and forwards using escalation procedures.